Account Manager, Specialist Services

Reference No: 12409

What's the role?

We have an exciting and dynamic account management role available within our specialist services team. Your new role will see you offering our cutting edge services (asset management and asset leasing) to our existing customer base.

You’ll be working closely with our professional and approachable sales teams in the field, coaching team members to improve their competency in the specialist services, as well as building and executing action plans to uncover opportunities and drive sales.

This is a highly regarded role within Hilti and you will have the opportunity to utilise your solutions centric sales approach coupled with Hilti’s cutting edge services portfolio.

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With some 29,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

As an Account Manager, Specialist Services, you’ll be working closely with Hilti’s local Sales Teams in the field, coaching team members to improve their competency in the specialist services, as well as building and executing action plans to uncover opportunities and drive sales.

You will also be supporting customers by providing analysis on their business needs, as well as excellent customer service in the software implementation and training phases of ON!Track (asset management) in particular.

The role requires someone who can work with initiative and creativity, manage their own diary, cover all customer commitments effectively, and very much be a team player.
It is also beneficial to be excited by software as well as being tech-savvy.

Like most at Hilti, the Service Specialist role is a hands on role, and the successful candidate will be expected to be the go to person for services within their territory.
A consultative sales approach, as well as effective communication and customer demonstrations of services will be essential to succeed.

We have a track record in developing our people – many of our employees move into new positions globally as they learn new skills and gain experience. We offer a transparent career path from day one and are proud to once again appear in the Times Top 100 Companies to Work For in 2017.

What do we offer?

Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.

You will be joining a company which won 25 Top Employer awards in 2016 alone, and one which ranks in the World’s Great Places to Work.

We’ll give you everything you need to excel in your role, including one-to-one coaching, and a complete support network to help you day to day. You’ll enjoy a rare combination of autonomy and camaraderie, as you’ll manage your own diary while being part of a close-knit team.

Hilti will put their trust in you, giving you plenty of responsibility, and freedom to grow and develop. What we want in return is someone who will go the extra mile, someone who will embrace change, and someone with the talent to move the business forward in their territory.

Day to day, you’ll report to a Service Manager, and they will also be there to be your coach and manage your career.

Why should you apply?

.We don't expect you to be a construction expert...but you will be once you've graduated from our award-winning training course. For this reason, we invite candidates from all industries and levels of experience to join our globally recognised team and begin a career with us!

We have a diverse and inclusive workforce and offer a high performance yet caring culture. We will give you all of the training and development opportunities that you need to help grow your career with a market leader. All we need from you is a great attitude and a customer centric approach to everything you do.

What you need is:

  • Strong interest in software and skilled in Microsoft office suite
  • Ability to work in a cross-functional Team environment: Marketing, Sales and 3rd party service provider
  • Willingness to travel extensively, working autonomously in a field based role, managing your own time.
  • A methodical and driven approach to sales; with a sound ability to identify decision makers
  • Self-starter capable of working independently, managing your own call cycle
  • Willingness to learn, passionate and driven
  • A real team player with an eye for detail
  • Full working rights in Ireland
  • A full, clean drivers license

As part of your interview process, we’ll take you on a day-in-the-life ‘field ride’ to give you a feel for the job and the calibre of our people.

Please contact Janine Gaffney on + 353 (0) 87 717 8755 / for further information

“How am I going to sell power tools? I’ve never drilled a hole in my life! That’s what I thought when I first joined Hilti, but it’s really not like that. It’s about nurturing your strengths and being rewarded for hard work.”

- James, Customer service representative (sales)

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