Hilti Store Team Leader

Reference No: WD-0006511

What's the role?

Due to significant amount growth, we have a rare and exciting opportunity available for a Hilti Store Team Leader to steer our dynamic, national Hilti Store team. This is a hands-on leadership role in which you will be responsible for ensuring the seamless day to day operations of our four Hilti Stores (Dublin: Docklands and Ballymount, Cork and Belfast), supporting with the implementation and execution of marketing strategies through direct reports within our Hilti stores. This position is responsible for delivering the key performance indicators (KPIs) on a monthly, quarterly, and yearly basis as defined and outlined by Hilti Ireland.

Additionally, the Hilti Store Team Leader is responsible for people development through coaching, modelling, and developing the future direction pipeline of the organisation. People management responsibilities include: Overall performance management of the team via Hilti’s Source and Select process, Development Discussions, end to end people management aligned with Hilti’s business strategy.

You will be an integral part of the Hilti Ireland management team within a growing and thriving sector.

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With 30,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

The Hilti Store Team Leader role will offer a blend of strategic influence coupled with grass roots management. You will be responsible for working collaboratively with key stakeholders to ensure a consistent, evolving market presence and astute optimisation of our Hilti Store network. You will also be responsible for:
Hands on leadership of a national team of Hilti Store Representatives; ensuring optimum results from the team
Execute and deliver on KPI goals for the region as outlined by the Sales Director
Coordinate and execute team meetings, review and improve sessions, performance reviews, and development discussions for all Hilti Stores
Set specific and measurable priorities that empower the team of Hilti Store Representatives to achieve their business and personal development targets in alignment with the corporate strategy
Evaluate ROI of creative options in order to make financially sound decisions
Utilise outstanding communication and interpersonal skills to motivate and educate HSRs
Responsible for using the internal My Development and My Contribution process in building, maintaining, and developing a high performing team
Live, model, and coach alignment of the team to Hilti’s purpose and values by inspiring team members to embrace change
Model and coach desired behaviors through time spent in the store with all team members
Act decisively with consequent behavior and action towards demonstrated patterns of poor or subpar performance including disciplinary action up to and including termination
Additional duties as assigned

We have more than 200,000 interactions with our customers every day. It’s how we get to know their businesses, understand their needs and develop the precise products and services that will help them.

What do we offer?

At Hilti, it’s all about teamwork. We have an award-winning culture that is highly diverse and inclusive. We love to celebrate success and as part of the Hilti family you will be proud to work for an industry leading innovator.

Your new role will be rewarding and stimulating, reporting directly to the Sales Director, there will be travel involved to ensure that the day to day operations of our Hilti Stores are optimised. You will have access to Hilti’s robust leadership training, facilitated by our state-of-the-art Hub in Manchester.

We promote over 80% of roles internally at Hilti, and as you grow you will be given opportunities to move around the business – to work abroad, experience different job functions and tackle different markets.

Why should you apply?

We’ll give you everything you need to excel in your role, including market leading training. For us, it’s about the right person – our training will cover the rest.

At Hilti we pride ourselves on developing our people and as such, we will give you all the support you need to grow your career.

We offer a flexible working culture as well as other great benefits including 25 days holidays (not including bank holidays) with a scheme to purchase up to 10 additional days, a competitive bonus structure, health insurance, pension.

What you need is:

  • Solid and stable management experience, ideally within a retail environment with a technical product basket
  • Strong presentation, communication, and interpersonal skills are required
  • Understanding and previous experience coaching team members on best practice within driving sales in a retail environment
  • Understanding of how to get things done in a matrix organization; demonstrated ability to work with all departments (sales, logistics, credit, marketing, technical services, and customer service)
  • Full working rights in Ireland

If you are interested in this role, please apply today.

“How am I going to sell power tools? I’ve never drilled a hole in my life! That’s what I thought when I first joined Hilti, but it’s really not like that. It’s about nurturing your strengths and being rewarded for hard work.”

- James, Customer service representative (sales)

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